Frequently Asked Questions
What is Hayeon Skincare?
Hayeon Skincare is an online boutique offering curated Korean skincare rituals. We select high-quality K-beauty products designed to support specific skin needs such as sensitivity, hydration, radiance, and visible signs of aging.
Where do you ship?
We currently sell exclusively to customers located in the United States. Orders are fulfilled and shipped directly from our logistics partners in South Korea.
How long does delivery take?
Estimated delivery is 5 to 10 business days, including both order processing and international transit. Delivery times are estimates and may vary due to carriers, customs processing, or events outside our control.
Are customs duties and import taxes included?
Yes. We ship on a Delivered Duty Paid (DDP) basis. This means the price shown at checkout includes the products, international shipping from South Korea, customs duties, import taxes, and clearance fees. You should not be asked to pay additional carrier fees upon delivery.
What should I do if the carrier asks me to pay extra fees?
Please contact us immediately at support@hayeonskincare.com or here. If a carrier incorrectly charges an additional delivery or customs fee, we will either settle it directly with the carrier or reimburse you upon receipt of valid payment proof.
Can I return or exchange my order?
No. Due to the nature of skincare products and for health and safety reasons, all sales are final. We do not accept returns or exchanges, including for change of mind or skin sensitivity.
What if my product arrives damaged or defective?
Please inspect your package as soon as it arrives. If a product arrives damaged, email support@hayeonskincare.com with your order number and clear photo or video evidence of the damaged product.
Use the subject line:
Damage Claim – [Your Order Number]
Claims are reviewed by our team and, if validated, may be eligible for a refund or replacement.
How quickly should I report a damaged item?
Please report any damage within 5 days of the delivery date.
Should I send damaged products back?
No. Please do not return the item unless we specifically instruct you to do so. Damaged-item claims are handled based on the evidence you provide.
When will I receive my refund if my claim is approved?
If your refund is approved, it will be processed automatically to your original payment method. Your bank or credit card provider may need additional time to post the refund.
Can I cancel my order after placing it?
Please review your order carefully before submitting it. Once an order is accepted, we are generally unable to accommodate cancellation requests.
Can I resell Hayeon Skincare products?
No. Purchases are intended for personal use only and are not for unauthorized commercial resale.
Are your products medical treatments?
No. Our products are cosmetics. They are not intended to diagnose, treat, cure, or prevent any disease, and product claims have not been evaluated by the FDA. If you have a diagnosed skin condition, allergy, or medical concern, consult a dermatologist or healthcare professional before use.
How do I choose the right ritual?
You can take our Find My Ritual quiz. It asks six short questions and recommends one of three rituals: Serenity, Révélation, or Infinity, depending on your skin priorities.
What is the difference between The Essential and The Absolute?
The Essential includes the core products of your recommended ritual.
The Absolute is the complete ritual, with additional products for a more advanced skincare experience.
What am I paying for, beyond the products themselves?
A ritual is not a box of products. It is a system.
Every Hayeon ritual represents months of testing to determine which formulations work together rather than against each other, in what order they should be applied, and at what point in your routine each one belongs. Layering the right products in the wrong sequence is the single most common reason a skincare routine fails.
Your purchase includes the curation, the complete morning and evening ritual, and a private ritual guide that unlocks in your account and remains yours permanently. Everything arrives in a single delivery from Seoul with all duties paid.
You are paying to skip the six months of trial and error it takes to build this on your own.
Do you manufacture your own products?
No, and this is deliberate.
We are curators, not manufacturers. Korea produces some of the most advanced skincare formulations in the world, developed by laboratories with decades of specialisation. Rather than adding another brand to that landscape, we select the most effective products from it and assemble them into coherent rituals.
Our expertise is in the selection and the sequencing — knowing which five products, out of thousands, belong together.
How can I contact you?
For order, shipping, refund, or product questions, contact us at support@hayeonskincare.com or here.